My Place Hotel-Billings, MT

Zack Russell

★★★★★

I spent 15 years in the hospitality industry, which really helped me develop an eye for noticing excellence in this field. At 41 years old, I have plenty of experience with hotel stays. I don't believe a company in the industry ever reaches perfection, but striving for it makes all the difference. I've been to other hotels that were just as nice. I've been to much more expensive hotels that, rightfully, should have been nicer from a luxury standpoint. However, this review is mainly about the level of service, which has far exceeded my expectations. From the moment I met the manager, James, I experienced something that I rarely experience in the hospitality industry: true excellence. This is an extended-stay hotel, and it has been the first time that I have stayed for a longer period of time at a hotel. I mention this because it is one thing to achieve excellence for a day, but to hit that mark day after day is a true testament to a phenomenal employee. James' level of hospitality and service has been so exceptional that I was able to use our experience as a teaching moment for my four children. My children have stayed at other hotels with me, which helped them see the differences we've experienced at "My Place," and specifically with James. Our first arrival was at night, and we were greeted by another great employee, Jessica, who directed us to speak with James about an extended stay and spoke very highly of him. The next day, when we met him, both my wife and I immediately knew why Jessica spoke so highly of him. It is a rare trait for someone to be able to immediately put themselves in another person's situation and then adapt their customer service in real time. That is not only a rare skill in today's world, but also a mark of a genuine person who actually cares about their job and their customers' experience. I have stayed at Hilton hotels that were very nice, but the hospitality aspect often felt robotic and forced. Fakeness always bleeds through body language, and it always makes me feel uncomfortable. It was so refreshing not to experience that here at My Place and to interact with someone who is both professional AND genuine.

Marisa Mikonis

★★★★★

Clean, dog friendly accommodations! Hair conditioner smells like fruity pebbles!

Max Farley

★★★★★

Awesome expensive coffee! Staff is too excellent.

Justin Miller

★★★★★

Great cold rooms for the price! Large and spacious.

Adam Pehl

★★★★★

A fantastic hotel experience! The two front desk clerks we interacted with were both so polite, friendly, and helpful. Our room was clean and organized. The included kitchenette was very nice and having a full size fridge helped a lot with food storage. They even had a good quality toilet paper available in the bathroom. The property was clean and well maintained. Only issue was that there some expired snacks in the shop area, however when brought to the attention of the front desk clerk she quickly rectified the situation and pulled the out of date products. Only downside is that it isn't central to a lot of areas in town so there was some driving to get to dining and shopping, but it wasn't too bad. I would happily book my next stay here again.

J Shiezo

★★★★★

great value for a 1 night bed on a longer journey. nothing special, but cant fault it

Carlee Travolta

★★★★★

An amazing venue.

Brandon McArtor

★★★★★

The 2 front desk ladies where very helpful. Rooms were clean and spacious.

Tania Avey Duffin

★★★★★

Great location. Clean.Two queen size room was a decent size with a kitchenette (decent size fridge) and a table for two. You could fit a play n pack in the room if you shifted the table. The parking lot would accommodate a moving van. No breakfast-but you have the kitchenette! I appreciated that the person who checked me in explained how to get ice in my room and gave good directions to the room. Maybe a bit dated but the bed was comfortable & pillows per bed which is always nice. I like that there was a mirror in the room and not just one in the bathroom so two can get ready in the morning at once.

Jack

★★★★★

I been staying here a few days and had great time and greet customer service cody helped sign me up as a stay reward member helped me get the app waze on my phone to help me find locations around here better then a old school map I was going to print out will stay again.